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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each page. A pop-up window will open. It comprises detailed info about all the actions that you can perform on that particular page. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast assortment of video tutorials illustrating how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can swiftly find their way around our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you are looking for, have a gaze at our comprehensive FAQ database, which covers questions asked by actual users and provides real solutions. We regulary "revamp" our Frequently Asked Questions section with new articles so as to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can contact our fantastic team of support engineers available 24-7 and ready to assist you with any problem. Each trouble ticket you submit will be responded to within one hour (the average ticket response time is only 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 239085

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com